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Support

FAQ You can easily check the FAQ for answers to any questions you may have.

  • E12 : Calibration Overdue

    Major Cause

     

    • Calibration required

     

     

    Solution

     

    • Calibrate!

     

  • E05 Error : Printer Connection Fail

    Major Cause

     

    • Failure of connection between machine and printer

     

     

    Solution

     

    • Report to BioNote to repair.

     


  • E 05 Error : Barcode Error/QR code

    Major Cause

     

    • Damaged QR code

     

     

    Solution

     

    Check device for any damage. If the QR code is unharmed, calibrate. Test with other device from different batch.

     

     

    DO NOT DAMAGE IT (No touch, No alcohol treatment)

     

    QR code should be handled carefully , as it contains following information: Product name / Reading time / Result compensatory functional formul

     

  • E04 Error : Temperature Errors

    Major Cause

     

    • Problem with device temperature, environmental temperature affect test result.

    Solution 

     

    • Machine and device temperature should be 15~30°C in order to start the test .

     

     

    ★ CRP storage Temp. 2~8°C 

      →  Room temperature incubation required prior to testing 

     

  • E03 Error: Expired Device

    Major Cause

     

    • Expired test device

     

     

    Solution

     

    • Try with new test device from different batch No.

     


  • Too much bubble during sample preparation

    MINIMIZE bubble formation!

     

    • Result may be affected by too much bubble

     

     

    How can I avoid bubble formation?

     

    • Capillary tip/pipette tip should be inside the buffer all the time
    • Squeeze the rubber head/plunger button before tip  touches  the buffer
    • While mixing the buffer with sample, move only half of the buffer volume

     

     

     

  • E02 Error : Insufficient Sample

    Major Cause

     

    • Not enough sample volume 
    • Mostly due to too much bubble within sample

     

     

    Solution

     

    • Try not to make bubbles while sample preparation

     


  • E01 Error : Contaminated Device

    Major Cause

     

    • Start button pressed too late (already used kit)

     

     

    Solution

     

    • Start button should be pressed within 1 sec after applying sample on the device
    • Used kits shouldn’t be tested

     


  • Which Antigen does the Anigen FIV Ab test detects?

    Our FIV Ab test detects IgG antibodies against FIV. 

  • FIV & FeLV testing before adopting kitten

     Q: Kitten came to our hospital and owner wanted to test for FIV & FeLV before bringing them to their house.The result of  FIV Ab  was positive, FeLV Ag was negative. There was no other clinical signs. Should I consider this case as FIV positive? 

    A: Positive FIV antibody tests in kittens are unreliable. Antibodies from FIV-infected or FIV-vaccinated queens are passed to kittens in colostrum. These antibodies often persist past the age when many kittens are adopted into new homes and first tested for retroviral infection. Kittens are considered to be at low risk of infection, even when their mothers harbor the virus. Most kittens that test positive for FIV antibodies are not truly infected and will eventually revert to a seronegative status. It is recommended that kittens with positive FIV antibody tests be segregated from other cats and then undergo retesting every 1 to 2 months. Kittens that remain seropositive at 6 months are considered to be infected. Although postponing testing of kittens for FIV until they are over 6 months of age may be tempting, all kittens and cats should be tested before they are brought into new homes. The vast majority of kittens test negative and can be declared free of FIV infection.